Ministerio de Sanidad
Emotional communication and caring for the bond in healthcare environments.
The Spanish Ministry of Health needed to support healthcare staff in a sensitive challenge: improving emotional communication with patients, caring for professionals' psychological wellbeing and providing real tools for contexts of high emotional load.
- Communication impacts the patient experience
- It affects the professional's wellbeing
- It conditions the quality of care
- Adapting content to very diverse groups without losing rigour
Imantia designed and delivered actions on emotional communication with patients, mindfulness applied to healthcare and Nonviolent Communication, with prior consulting and a reference consultant guaranteeing continuity and quality.
Creating safe spaces for reflection, regulating professionals' emotional load and improving presence, listening and the relationship with patients. It did not aim to change people, but to give them inner resources to better sustain their daily work.
- Better quality of communication with patients
- Greater emotional awareness among professionals
- Practical tools for high-pressure contexts
- Interventions highly valued by participants and managers
Ministerio de Sanidad
Isabel Carrasco · Head of Training Service
When wellbeing, communication and human decision-making are key, a Humántica® Experience makes the difference.
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